Difficult set up… This was the most difficult set up process I have ever been through. We chose you because we have a farming client and will not move other clients here. We had to set up an account just to get a quote, received at least 20 emails and calls regarding start dates (totally unnecessary and annoying). Changing the approver role back to the client was difficult for no reason, and why can't there be multiple approvers. Overall we are not impressed.

Had a great experience with my service… Had a great experience with my service rep and would recommend this service.

Just What We Needed I am very happy with SurePayroll. The price is awesome (best I found--and I did a lot of research) and the service excellent. I don't need all the bells and whistles that other companies charge an arm and a leg for. SurePayroll is easy to use and provides for what my company needs. Definitely recommended.

New Treasure at Small Church Needed Help I am a new treasurer for a small church. I needed a payroll service that worked with non-profit organizations because I know nothing about how to determine withholdings, W-2s and 1090s. I found three payroll companies after researching several companies, including SurePayroll, that I thought were worth talking with. I reached out to the three companies and John from SurePayroll contacted me the same day. I explained my situation to John. I have found John, my primary contact with SurePayroll, to be accessible, helpful, and clear in explaining things to me. He walked me through every step to setup the payroll system. After a month, when I continue to have questions, I usually reach out to John and he returns my calls or responds to my emails in a reasonable period of time. I have used the customer service a few times. Expect for one experience, customer service is responsive and helpful. SurePayroll's fees are consistent with other payroll services I researched; which are very reasonable. I am pleased with the service I have received and so are the church employees. The employees and I like the direct deposit. It put me out of the check writing business. Withholdings are made and sent to the appropriate place in a timely manner. Employees have personal apps to track their pay, withholdings and they will get their W-2 or 1099 from there. Our payroll schedule is every 2 weeks. SurePayroll sends me reminders for when I need to input payroll data. There are numerous type of reports to summarize what SurePayroll is doing. In short, SurePayroll has simplified my life. I highly recommend SurePayroll.

Support people are nice and helpful but... Support people are nice and helpful. Your system is a pain. You need to allow employees to sign in and put in their information rather than making the business owner do this. If we were a big company, I'd just have an HR person do this, however, we're a SMALL business without the staff to handle this. More importantly, I'd prefer NOT to have access to personal info such as banking information. No need for the business owner to have access to this. And PLEASE stop calling me every day. It's really annoying. This is not the only thing I have going on that I need to address.