Ronaldo
ARSO FAR POOR !!Order #: 4237 Ordered a pair of sunglasses which I have not received yet ordered on 10/30/14 Shipping problems ...??? Ronaldo
D Shinn
GBFrustrating Order Experience My optometrist told me about fitovers as a more affordable alternative to purchasing prescription sunglasses, and recommended Jonathan Paul Fitovers. Placed an online order 2/7/23 on fitover.com. Called 2/13/23 to get a status and could not believe the frustrating experience I had with the rep in locating the order. Provided the rep with the online order number printed on the purchase order and was first told he couldn't find it. Then he tells me items that were under that order # which I clearly didn't order. This is their system and they cannot locate an order. He asks me if I was calling from an optometrist's office, because usually optometrists place orders. I replied then how is it there is a website for regular customers to order from. He was able to locate my order via my name. Said they were hilcovision and it came across as they only manage orders from optometrists. No matter, RIDICULOUS! If hilcovision is processing orders from this website, then they should've had the info in their database. This was a sign to cancel my order.
henry
GBFITOVERS DOES NOT STAND BEHIND THEIR WARRANTY i BOUGHT THE AVIATOR EXTRA LARGE MODEL. THE PLASTIC MOLDING AROUND THE RIGHT HINGE FAILED SO THAT THE EAR PIECE FELL OFF. i CALLED THE LOCAL FITOVERS STORE IS WEST WOOD AND THEY SAID FITOVERS DOES NOT WARRANTY THIS PROBLEM. i AM NOT HAPPY WITH FIT OVERS.
Vivian
GBgetting better at least they are quickly trying to resolve this issue... I don't ultimately have to pay shipping to get the right product sent.
John Mallinson
FRGood quality, but disappointing look The fit over glasses arrived in about a week from Texas to France, track able all the way via UPS. Excellent quality and perfect fit, but they look enormous ! I am not sure I will wear them in public as I think I look stupid. I will use them outside at home in the summer. I am disappointed as I am about to go on holiday and I was looking forward to having a decent , fashionable pair of sunglasses.