Scam Took my money (I was so excited to find my dog's favorite toy, I ordered three of them, as well as some others), confirmation email sent, all looked in order, then nothing. No response to follow up emails, no word at all. Total scam.

SHOCKING SERVICE - They DO NOT come back to you if you want a refund or have an issue I received the bed & sadly it is not going to be suitable for my dog. I have reached out via E Mail, Chat & Facebook asking for someone to contact me reg a refund & a shipping label to return the bed. I have been told via auto answer I will be answered shortly, but 7 hours later I closed down my computer. They are quick to take your money, but very slow with any customer services. VERY DISAPPOINTING

The order Of wheel chair was quick and… The order Of wheel chair was quick and easy Absolutely fabulous but I would of liked the free treats that were with the order that you added, to see if my pets would of liked your products.

Do not waste your time or money with… Do not waste your time or money with this company. Waited weeks for my order which finally arrived. Emailed within the hour of receipt to say how disappointed I was with the product and instigated my returns within their 30 days according to their own T&C’s. 1 week later and a number of emails/messages still no reply. No contact number of course! Total waste of money. They will take your money but highly unlikely you’ll get anything back or after sales service unless it’s a positive response! I am sadly, a customer writing this review but I cannot recommend them at all!

First of all I have a problem with a… First of all I have a problem with a company that doesn’t allow you to speak to a human being. And that does not include chatting online with people who are obviously engaged in five other conversations at the same time. I missed a 24 hour sale by maybe five hours I called in the morning and couldn’t place an order when you were offering a 25% discount I am 73 years old and I’ve been a good customer and I didn’t get any cooperation when I requested special consideration. Explaining I’m on a fixed income and this is a huge expense I was finally offered 10% which I did not take 10% is not in my mind a discount. Later in the day I received a new offer of 20% and didn’t get free shipping because you price your merchandise at a penny below what you need for a free shipment...So I was forced to have to buy 230 ounce packages at $100 to be able to receive a price reduction. I’m beginning to think perhaps I need to shop around for a different product. All of this would be acceptable except for the frustration I experienced when trying to actually have a verbal conversation not a written one. So there you have it you asked for my opinion now you got it. Koa is not user friendly! I just received a response from Cohen telling me that it was explain to me something that was not! I may be 73 years old but I still have my mind and you did not make it clear that it was free shipping on an order under $50 your Price each package for $49.99, making a single purchase under your minimum for free shipping. You did not explain to me I’m quite clear. Secondly I was on the phone for a good 1520 minutes after you or whoever handled me handled other people it was not exactly friendly warm experience. The more I think about this the more annoyed I am. I’m a businesswoman even if I am retired and I know what it’s like to have a distributor relationship with a manufacturer.... A business can discount out of their own profits and understand that seniors are no longer at their top earning potential. I shouldn’t even be wasting my time with this. I take away a star because I don’t need to be contradicted I know what was said during our conversation and it was a written conversation, so you might want to recheck your notes