I had a problem with a bag that I… I had a problem with a bag that I purchased in the Manhattan shop, Mulberry St. Wrote Chrome and they quickly came back with relevant questions... a few back and forth mails later, they gave me a very fair deal by giving me a pretty generous voucher. This has been one of the best customerservices I have ever experienced AND on top of that their bags are awesome in both design and daily use.

Fantastic Products and Customer Service I have had nothing but great experiences with Chrome and get a lot of compliments in office and field settings. I've owned their bags for years, taking them through fairly difficult conditions without any major issues. I recently noticed stitching being torn from one of my bags and customer service was amazing. They honoured their warranty, despite covid, and ensured I got a replacement product and was allowed to keep the warranty item. Great group and great products.

Yalta 3.0 - Fake waranty and poor service The chest strap fell off the bag with regular use. I didn't even have it for very long. Customer service gave me an elaborate and ridiculous method to try to reattach it, which is completely impossible. Then they said, go find a repair shop. The bag clearly has defective workmanship. They would not repair or replace the bag as the so called "lifetime warranty" states. The warranty is fake. It's just a marketing strategy. Their customer service is very unprofessional in their tone and response. I would not recommend buying products from his company. They fall apart after just a short time.

My Chrome Bag has been my best bag… My Chrome Bag has been my best bag ever. However, after some years I had a minor quality issue, but instantly I got a new one. Adding to that...a great service guiding me throug the ordering process. Thanks Chrome...you're the best!!

Easy way out to cover the loss. No complain about the products anyway. Wonder about the customer service,that's the main concern. My bag somewhere out there claimed to be lost in transit after enquired about my order. The answer is simple : we will refund your money in 7 business days. Ever consider in customer's situation,try to find a solution by finding alternative that's available to the ordered product. Customer indeed interested in the selling products.So please,do have a consideration in solving customer's problem rather than just compensate and close the case. Disappointed. Thanks Sabrina Garcia.