MFW representative! MFW sent me an email questioning the size cap of the second wig I ordered from them because instead of Med. I ordered a Sm. This tells me that I'm dealing with a live person representing MFW and not a Bot. I went old school and lightened the wig color by mixing peroxide and a large glob of creamed conditioner...mixed both together, combed it thru the hair then placed it in a plastic bag for 6-8 hr. Then I trimmed the hair. The hair itself is soft and does not TANGLE!

I have been ordering from them for a… I have been ordering from them for a long time. This past couple of years I have been getting inferior hair. I truly believe the hair is being switched in transit because it’s not what I ordered. Then I was ask to turn this last messy hair at my cost. I will never order another wig from them again. Stop trying to push a fake website on people, it’s just a fake agenda.

Missing order… Dear my First Wigs Team, I would like to enquire about the satus of my order as it seems nothing has progressed since I placed the order on the 28th March. I have contacted your team twice by e-mail but still no response. Could you let me know when this will be shipped? If not I would then request a full refund please. Or a case will be raised.

OVER CHARGED I ordered ONE wig that came out to $169 after the discounts were added. Then I get a notification from my bank that I was charged $169 four times. Plus, I also selected the option to use my debit card however it said that I used PAYPAL when I never selected that option because I dnt have a PAYPAL account. So basically my bank asked if I wanted to BLOCK this purchase I told them YES. BUT now I have to get another debit card. This really sucks and this is such an inconvenience for me to have to change my debit card because this company seems like it may be scam.

Best customer service This is one of the greatest customer service experiences I've ever had. They bent over backwards to make sure I was satisfied with my wig. I had to return first wig due to not liking the color and they exchanged to another more expensive wig without charging me extra and even sent me photos of my replacement wig to make sure I was happy. The wig is OMG the bomb. Please don't hesitate to buy from this company. The hair is absolutely beautiful and I will be buying with them again.