Selection is amazing and… Selection is amazing and return/exchange policy takes away the stress of the "All sales final" policy offered at most boutiques. My daughters dress arrived promptly and it is beautiful.

The dress arrived promptly The dress arrived promptly. However the $500 was just in a plastic shipping envelope- should have been shipped in a box. The return process was complicated and did not have to be. You must email within 3 days or receiving. That sounds reasonable except when you receive it on a Friday when u are out of town for the weekend and get home on Sunday.

Not good on returns Bought a dress didn’t fit me and wanna return it and I have to pay a 10% restocking charge. Plus I have to pay for shipping. Never seen a company work like this. Not a company you want to order a dress from.

I purchased a dress from the Prom Dress… I purchased a dress from the Prom Dress Shop & from another online dress shop (without properly reading their return policy). The dress from the prom dress shop was too large, but I was completely bummed that I could not complete my transaction with them & instead had to use the other dress shop (with TERRIBLE policies & customer service). I only do not have a dress from this shop because I ordered from another one that does not take returns like The Prom Dress shop does. I received excellent help and guidance from this shop. If I ever need a dress again, I am coming here first.

Great online buying experience I chose to order from this site because the availability of a return or exchange. Buying a formal dress online can be scary, but this process was great! Super fast shipping! Authentic name brand item that was difficult to find anywhere else! The dress came in perfect condition and was exactly like it appeared online.