Thanks for the prompt service Thanks for the prompt service. My hat arrived in great shape and looks spectacular(especially on 'bad hair' days). Reasonable pricing added to the positive experience.

Sharp summer look I have purchased 3 straw hats and a few headbands to change the look. The perfect summer hats! Love them!

Bad customer service, unreasonable return policy Mid-January, I contacted the store in order to return a hat that I had purchased as a gift for Christmas. They sent me (fairly complicated) instructions to do so. They are now unwilling to accept the return because I ran afoul of their 60 days deadline for the return by 6 days. The reason given by customer service is that "the system won't allow it" (the hat, of course, has not been worn, and is still carrying its original price tag.) It is unclear who or what this ominous "system" is. Showing zero flexibility is a sign that this store does not care about their customers' experience.

My first encounter with Ultrafino… My first encounter with Ultrafino resulted in them winning me over as a new loyal repeat customer. Ivonne should be commended for her professionalism and I am certain that her managers are pleased to have someone like her on their staff. We have all encountered delays in ordering due to the pandemic and delays in reaching through to customer care agents who are totally overwhelmed with the call volume. Ultrafino sets the standard for quality products, competitive pricing and service and it's rare that you can get all three from one provider! Eager to sport the Havana and Manhattan fedoras. The feathers and hat box add to my portfolio..mostly Stetson but no more!!!!

Great products and beautiful hats Great products and beautiful hats. Only reservation is that they are a little bit pricier, but I read it is because they purchase directly from the weavers in an effort to support this tradition and the weaver's families.