Everything arrived very nicely. Everything arrived very nicely.. shipping in a little slow

Will NOT be ordering from this company again With Christmas and my daughter's birthday coming up, I decided to order a Wrangler tote and purse that she wanted. Why I opted to order from Montana West as opposed to Amazon, Cavender's or another tried and true website is beyond me! Anyway, I found what I was looking for on the site and placed the order. I did not realize until I received the WRONG color that the picture on the order submission confirmation was not what I thought I ordered (not even close!), although the description including color, was correct. I chalked this up to my own oversight. Since there was no shipping label, invoice or any other documentation included in the package I called to find out how to return/exchange for the color I wanted. When I found out their return policy and process is absolutely ridiculous I decided I'd just keep the item and resell it on FB marketplace, Poshmark, or Ebay. By this time the color I wanted was no longer available from other merchants, so I placed another order with Montana West (I know, what was I thinking?!?). I was diligent and made sure the picture in the order submission was correct, as well as the description, etc. This time the items were received in two different packages. The first one to arrive was, guess what..., the wrong color!! At least this time it was kind of close. The last package to be received (a week or so later) was the only one that was actually the item I ordered! Lessons learned the hard way. Learn from my experience and save yourself some grief, frustration, etc. - Don't order from Montana West!

Zipper gets caught in lining Zipper gets caught in lining. Lining tears. Decorative piping on stitching coming off. Started having trouble with it after about 3 months. I put it away for several months and then took it to a repair shop to get it fixed. I’m using gorilla glue on the piping

Never order there from Canada Never order there from Canada, as they will charge you a big USD shipping fee then you'll later have the surprise of beeing billed again by the transporter for "international custom fees" without any warning. So your product will cost you twice as expected, AFTER the transaction is completed. They simply cash out the USD shipping fees and let you pay again for it and wash their hands. No help was received from the company, they'll wish you luck paying your fees.

This was the worst This was the worst . I ordered 2 purses. One was not sent and a wrong one sent in its place. I had to print my own label. Then they were not going to send the right bag until they received the one they sent me. Crappy customer service. Nothing was easy and everything put on me to do for their mistake. Print the label, mail it back, and not giving me what I purchased before they receive their mistake. I will not be Order again. I have asked for a refund.