Recently made it right. my order did not make it to my… Recently my order did not make it to my doorstep. Says it was delivered but I didn’t receive it. I contacted customer service and within 4 days I had another order sent out to me! Love the product and the excellent service.

Not only does Bagsmart have great… Not only does Bagsmart have great products, but their customer service is also excellent. I highly recommend them.

Poor All Round I bought a bag for my Son for his Birthday. It took some time to arrive from China (I thought it was a UK company given the name is Bagsmart UK). The quality is not what we expected and despite sending many emails regarding returning the bag, I have had zero response. POOR QUALITY. POOR SERVICE. Now Its cost me more money as I've had to buy another bag for my Son.....Not good.

The item is extremely poor quality and… I am modifying this review as I have rec'd very quick contact from Bagsmart and a partial refund. The item is extremely poor quality and undersize. Not like the description online (which has now miraculously disappeared). I would no use this company again and would advise others to proceed with caution.

NO REFUND AFTER RETURN I bought 2 medium makeup bags for Christmas gifts. I received them on Dec 17 and needed to return them as they were too small. I emailed them to get directions on how to return. They responded that returns had to be within 30 days and include all packing slips. Bagsmart gave me the address to return it to. I returned them on 1/8/24, WITH the packing slip inside, by USPS and received the tracking number from USPS. I emailed Bagsmart the tracking number as well as the expected delivery date, which was 1/11/24. I checked with USPS and the package was delivered on 1/11/24 and given to an individual at the address that “service” at Bagsmart had given it. It is now 2/5/24 and I STILL have no credit from Bagsmart!! I emailed them on 1/31/24 to ask what the delay in getting my credit was and CRICKETS! DO NOT PURCHASE FROM THIS COMPANY UNLESS YOU ARE SURE YOU DO NOT WANT TO RETURN THE ITEMS! Returns are a scam with them!