I am still not sure what your… I am still not sure what your differentiator is compared to others.

Try one Prompt shipment, good design, and good color (better than expected = better than pictures at website.) Parts are well made and I feel robustness compared with cheap one.

The product is good, but it takes time to replace and it is a lot of work for the user. I think that sales in Japan use logistics, but I feel that pre-shipment inspections should be carried out.

Good response Good and prompt response to inquiries. However, there was no advance notice of delivery by email, which is common in Japan and is one of the reasons for the one star less rating. The umbrella I bought from you was not for my own use, but a gift for my friend's daughter, so I don't know how well it works. All I can say is that it was definitely light and handy. It would be better if the recipient of the gift could enjoy exactly the same after-sales service as the person who bought it from your official website.

I was drawn to the purchase because it… I was drawn to the purchase because it was described as having a lifetime guarantee. The substantial grip of the umbrella fits well in my hand and allows for confident use. Even when it's blown by the wind and turns inside out, it easily returns to its original state with one fold, which is great. If there are any issues, I will contact you, so please be prepared. All that's left is to have customer support available in Japanese.