Shocking returns process. Still awaiting a refund 5 weeks later. Their products are excellent until you need to return in accordance with their T&Cs. I am still waiting a refund 4 5 weeks on from a tracked return. My bank has had to intervene with the company. This undermines consumer confidence in what should be a high class operation. Particularly irritating when you can see the dress you returned for sale again with them….I will no longer purchase from SOTT which is really sad as I think they have some excellent stock.

I bought two products initially I bought two products initially, which were both of exceptional quality and I adore my burgundy Miu Miu bag. I subsequent bought another bag which had a mark on it which wasn’t visible on the pictures. But returning the item was easy, the staff were very apologetic and offered to pay for the bag to be cleaned. I will be using as this as my go to second hand site from now on!

Great Customer Service team but stingy return window The Customer Service team were great at answering a query I had on a gift card prior to purchase. The one less star is due to the cost of shipping for a regular (i.e. slower) service and how the buyer needs to cover the cost of return shipping. The timeframe for returns is not within the UK Law (i.e. much shorter than the law dictates).

Very happy customer Fantastic products... competitive prices.... ease of ordering/payment on website and such prompt delivery means U have Ur purchases quickly.... really like that😊

Best preloved merch around I have shopped at SOTT a few times over the years & have never been dissapointed with the quality of the pieces I have received. I love the way they grade the products, very accurate & the service is always second to none. Definitely recommend them