Fast The order came super quick. It was a gift so I super appreciated that. I like the designs I got as well. It's been raining so much we haven't had a chance to use them but we are excited to try them.

Updated Review - A Happy Resolution I was a loyal customer and a big fan, and recently ordered over $300 worth of goods. One item, a party blanket, arrived damaged - it had a snag and hole in it. No big deal I thought, I’ll just send it back for a like-for-like exchange. Tried to do this through their website, and to exchange it for the same product they wanted me to pay them an additional $40. I contact customer service, because I figure this can’t be right, I just want what I paid for. They tell me I shouldn’t have to pay more and ask me to send them screen shots of it showing that I need to. I send the images as requested and apparently, because the item is not on sale anymore, if I want an undamaged one I have to pay more to exchange it. I’m sorry, but I’m not willing to pay a premium for your failure to deliver an undamaged product at the time it was ordered. Horrible customer service! Update: after much back and forth with different customer service people, my faith in Sand Cloud and common sense has been restored! They are going to send me a replacement item at no additional charge and have told me to keep the damaged item, despite me being happy to still return it. Shout out to Victor for his help 👍🏼

Simple and plain towels Simple and plain towels. Not worth the high price tag. Edit: They read my review and reached out to me which I feel is excellent customer care and service. Glad to see a company that is personally contacting customers to improve their products and services. I feel like my opinions mattered to them and they value customer feedback.

Service need improving The towels are nice, but the experience buying on your site was not very good. It is difficult to navigate, hard to understand the sizes of the towels and I was never able to contact customer support. My towels were sent to Mexico via post. That is terrible service and takes a very long time. You should use courrier for international shipping. Otherwise it is a real pain to buy from you.

Super absorbent and doesn't take up a lot of room Great quality, super absorbent. Love the designs. Only wish they shipped in an additional layer of protection. Putting the towels directly in a mailer envelope leaves the towels vulnerable to getting dirty or stained en route. Mail carriers are not gentle.