All is Forgiven Update to initial review: While we were sent the wrong product, the owner has now corrected the situation. Granted, we didn't have it for Xmas day but a new bag was sent and received a couple days later with the cooler compartment. Things happen, I get it. We were not required to send the first bag back (quite surprisingly) so we are now giving it to my nephew's 15-year-old girlfriend. I'm satisfied with my overall experience and I can vouch that this is a company that other consumers can trust. Thank you to Aaron, the owner, for his quick response.

The BEST company and bag EVER! Lax gear is the only company I will ever purchase bags from going forward! Their customer service set a new bar and when I feel that has been lost in the retail space. Aaron went above and beyond to resolve an issue we had with one of the bags and they have earned a customer for life in addition to me telling whoever will listen! If you’re debating on whether or not to purchase anything from them, stop, debating and place the order. The quality is second to none and the bag design is by far the best on the market! Add on their customer service and how they support their products and you can’t lose!

Happy customer Thank you for a great birthday present to my son. The customer service was awesome!

Bag is great quality Bag is great quality. Embroidery as perfect! And customer service was spot on!

GREAT products and service The full-sized bag and the mini are both spectacular products and my kids love them. The personalization looks good. We had a zipper issue with one bag and the replacement was reshipped immediately. Great job LAXGear!