no bad comment no bad comment, excellent i had experience

If you don’t want to deal with the mess… If you don’t want to deal with the mess of doing your own compost, this is a great service. They are easy to work with, collecting your bucket on a regular schedule and replacing it with a new one. Three customer service features I like are the yearly billing discount option, the pick up reminder emails, and the pick up person’s effort to collect the bucket even when I forget to put it out. Also I appreciate being able to stop service when went on vacation.

Long time customer (3 years) Long time customer (3 years). I really love the convenience of this service and knowing my food waste isn't buried in a landfill. It's easy. Place your bucket outside your door for pick up and get a clean bucket in return.

Straightforward & easy Straightforward & easy. I like having a place to dispose of my food waste that isn't the garbage or garbage disposal and I like even more getting my bags of compost in the spring. The pricing is reasonable and the service is predictable. Also always get a quick reply to emails or phone calls.

Failure to Pick Up or Communicate Despite receiving a text reminder that my scheduled pick up was yesterday, pick up never happened. A neighbor’s was not picked up either. Although their phone message says to use the app to ensure a prompt response, that has not happened. I left 2 messages in the app and one on the phone asking when pick up would take place and if I should leave my pail at the curb. I have more compost in the house awaiting a new pail. Although still a new customer, I had been pleased, but must say that customer support is lacking. I finally heard back. As a small company with short staff, several drivers called in sick. Understandable! She agreed that they need to take steps to better communicate should something like this happen again. I look forward to those improvements as composting is so important.