Responsiveness Poor Everything went great in the beginning with the estimate and ordering materials, etc. but then I couldn't get a hold of my sales person Dan. As it got closer to the date I was told materials would be delivered I called to confirm and express a few concerns/ask a couple questions. I left two voice nails and sent two emails with no response. Luckily the delivery man called before he came. I expressed to him my inability to get a hold of Dan. I asked if he could just have the installer call me after all he was going to be doing the work. He must have said something when he returned to the store because suddenly I received a call. The installer did a great job and I guess that's all that matters. Once the job was done no one checked in to make sure it was done or to ask if everything was ok. The next day I figured I would go into the store and pay my balance. I mentioned to the young woman that something wasn't done that was supposed to be. She wrote a message for Dan to call me - once again he never did.

Slight issue with scheduling Slight issue with scheduling; otherwise very happy with the results.

Floor Decor has been our go to for many … Floor Decor has been our go to for many years. They have replaced all of our carpet and all of our floor tile. They tiled the new back splash in our kitchen and most recently did our master bathroom shower. Floor Decor not only has high quality products at an affordable price but the staff is wonderful from the owner Dan to the floor room staff Amanda & Erin, who are very knowledgeable and helpful and CJ our most recent tile installer is so amazing and meticulous. He did such a beautiful job. I highly recommend them!

Have been a previous customer with … Have been a previous customer with Floor Decor Carpet One ...the reason I returned ! The staff is friendly, knowledgeable, and willing to take the time to make sure you will be completely satisfied with your purchase. Selection is very good, as is pricing. The wait was quick and the installers did a perfect job... including cleanup! Great company to do business with! Would definitely recommend and return.

The install went smoothly The install went smoothly. Some of my trim was dinged up and some carpet tacks poke my feet through the carpet. The installers were nice and mindful of cleanliness.