SLOW delivery...I've ordered from these… SLOW delivery...I've ordered from these guys multiple times and it takes around 2 WEEKS for the order to even ship. Unprofessional

I had an issue but they are making it right I ordered all in one grow bags and they ended up molding on me. I got a hold of customer service and they are sending me replacements. They do take a little bit to arrive but they are made to order so don't worry when it doesn't come right away. They are very clear about this when you order. I will buy from them again

I am a first time mushroom grower and… I am a first time mushroom grower and ordered from HDS on a recommendation from friend. Ordered spore syringe, grain jars, and bulk substrate. Got the order and inoculated the grain. Packing slip indicated I had ordered 15 pounds of substrate and shipped in 1 package. I did not weigh the package of substrate since I've never seen it before. Time came to load my fruiting chamber and I had one 5 pound package of substrate. Tried to get the other two packages and a so-called "customer service" rep named Kay Townsend was confrontational, rude and accused me of lying. You will not find a telephone number for this outfit and e-mail correspondence is slow if you get any at all. Still waiting to hear what her "fraud department" investigation turned up. I will be contacting my credit card to get back the money for the substrate I did not receive. Stay away from HDS, there are many other options out there--use those. UPDATE: HDS eventually came thru with a nice "care package" to accommodate their mistake-it was quite generous. E-mail response is slow, though and I couldn't find any telephone number to call.

If I could put a zero star rating I… If I could put a zero star rating I would. I have purchased spores from this company and received nothing....That’s right.. they took my money and sent no product..... I’ve called sent emails with no luck... DO NOT BUY FROM HERE THEY WILL JUST TAKE YOUR MONEY...!!!

I had a great experience using this… I had a great experience using this company, Spores look amazing! Shipping was super fast and they give me a free syringe… I couldn’t ask for more, thank you guys I will use you in the future and definitely recommend! When I emailed them they got back to me right away and we’re kind and courteous and very helpful.