Couldn't be better I've been using Metafy as student for a while now and it's just phenomenal. Booking a lesson is as streamlined as it could be with just looking at the coach's schedule and picking a slot that works for you and if there's ever a scheduling issue rescheduling is just a button click away. The coaches themselves are all super smart and willing to work with people of all skill levels. Without Rivers and his knowledge I wouldn't be anywhere close to the skill I am now. The support team is also incredibly quick.

Awful screening process for coaches. I did some research into Metafy and saw that they have Akariss as a coach for Fire Emblem Heroes. This is a person that is infamous in the Fire Emblem Heroes community for being elitist and bigoted to begin with. On his profile he claims to have have "Perfect Arena Crown and Aether Raids Gold Thrones" as an achievement, putting aside how this "achievement" says more about how long someone has been playing and how much effort someone went through to try and que late in order to dodge better players in the mobile game that has no real glory or monetary prizes, Akariss has lost an arena crown several months ago and yet still claims to have a perfect record on both his Twitch channel and his Metafy page. His other achievement listed is "Top 50 2022", which is misleading at best and straight up a complete lie at worst. This top 50 does not specify which game mode or what part of the game it applies to, and there is no yearly competition in FEH anyways. Almost all rankings in the game are weekly rankings in fact. I do not know what Metafy is like with other coaches and other games, but based on my own experience with the one game I looked into. I think Metafy's screening process must be atrociously bad if this guy is allowed through.

BEWARE BEWARE: Company is a disgusting money grabber that steals your money. If you want to cancel your subscription they just prolong it for a year and you get charged without a second thought. Lost 100 USD to these clowns.

Bad service, no refund Hired a coach. Coach constantly would reschedule, be late, or forget about my sessions. Contacted customer service for a full refund with screenshot proof; denied refund. Unbelievable.

Banned For Questioning Their Scam... I was disappointed to be banned from the Metafy Discord server after questioning their acquisition of GamerzClass & how my new membership worked. When I received an email from Josh Fabian offering a discount to Metafy, I explained that I was already a GamerzClass subscriber and was waiting for new courses for Counter-Strike 2. Metafy didn't seem that interesting to me since I don't play other games competitively. I was surprised to find out later that my GamerzClass subscription had been transferred to Metafy without prior notice or explanation. When I contacted their support team on Discord, I was told that my subscription was active until April 21st, 2023 but I couldn't find where to cancel it on Metafy's website anywhere. Unfortunately, my account was deactivated without a refund when I expressed my intention to cancel, and I was treated unprofessionally by one of their support agents named "Ann but with a J" who didn't do as I asked at all. While I was frustrated by their lack of transparency and poor customer service, perhaps I should have expressed my concerns more respectfully, so in a way I deserve to be banned for abusing staff. In addition, I was troubled to learn that Metafy has been selling courses from an Overwatch coach called "GetAmazed" who was accused of sexual misconduct with a Metafy subscriber this year! While Metafy hasn't addressed these claims, they continue to sell his courses without any warning or disclaimer. As someone who cares about issues of sexual exploitation in the workplace, I think it's important for Metafy to take these allegations very seriously and provide appropriate support to anyone affected by them. Perhaps a fuller investigation should be taking place since there seems to be receipts that prove these claims in the victim's statement. Overall, my experience with Metafy was disappointing and frustrating, but I hope they can learn from their mistakes and improve their customer service as well as ethical standards. I don't think anyone should do business with them unless they address these issues and demonstrate a genuine commitment to transparency, accountability, and social responsibility in the workplace.