Selling old food! I ordered 5 packages of Nature's Variety Instinct Raw Boost Mixers (Rabbit). #1 was my fault. I didn't read the list of ingredients. Thought I was buying freeze-dried bits of raw meat to add to their kibble, when in fact a very large portion of ingredients include seeds and vegetables. #2 is why I'm writing this review. When 5 bags arrived, one package looked different. After confirming all products were in fact the same thing, I checked the Best By dates and it turned out the one odd package was newer packaging dated Oct 2019 while the other 4 were older and dated Apr 2018. So they basically are good for a couple of months. No way my cats can eat those 4 bags in 2 months. I will never purchase here again. This was my first time since I normally order from Chewy. PetSolutions offered a better price on these products but I won't make that mistake again. Exercise caution!

Incompetent customer service Our company ordered 8 boxes of the petite dental chews and to our surprise, the chews were not individually packaged as implied on their website. Before ordering, I also asked one of their customer representatives confirming these would come in individual packages. When I called their customer support, the girl I spoke to said that not all of them are individually packaged. However, that important piece of information is nowhere on the website so how was I supposed to know?She could not offer any solution except that they will take pay for the return shipping label. Which is really a pathetic resolution on their part. I then spoke with their manager and suggested that they ship us the individually packaged Greenies at the same cost as the ones we ordered as a one time courtesy for this inconvenience but was told no. Because of their misleading advertisement, we now have to purchase a whole batch of individual bags to put the treats in. We ordered these treats for 15 of our hotels and planned to re-order from them. But due to their inability to rectify the problem caused by their miscommunication, we will be looking for a different vendor for our next batch order.

Horrible customer service -

My puppy utilized the over night … My puppy utilized the over night services offered. We both were very pleased with the level of care provided. Groomers were friendly and knowledgeable. I feel I've found a a home away from home for my puppy, King :)

Replacement with no hassle I ordered about $270 worth of marine fish and the shippers must have left them on my porch when I came home they where no where to be found. Petsolutions replaced them with no hassle..... everything came in Alive and heathly I was a happy and repeat customer